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Neri Raanani

Video or written content? How do you prefer to read product help guides/documentation? 🛠

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You're trying out a new product and need some help, so you turn to the company's help center. Do you look for how-to videos or written instructions?
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Iya Mendoza
Both? Haha it really depends on the topic. If it's a quick guide or questions answerable by 1 or two words/sentences, I'd go for text. But if it's more about technicality, I usually prefer video. But if it doesn't work, I resort to written content. I think that's why both video and written content is important and a valuable factor for Google algorithm.
Neri Raanani
@iyamendoza01 I definitely agree with you! Thanks for sharing!
Dylan Merideth
Demo videos for quick help and thorough product docs for deeper explanation
Neri Raanani
@dylan_merideth Probably the best strategy, I agree. Thank you! :)
Khalid M.
@dylan_merideth Hey, nice seeing you here too, i noticed you from indiehackers. Love the vapour wave aesthetic btw.
Luis Hernandez Peña
For detailed information I prefer written instructions over video. I tend to get bored by videos while text allows me to go to any section easily. Additionally most of the time I need to copy/paste samples or search for a specific topic. For a presentation or features introduction, video is probably better.
Neri Raanani
You mentioned interesting scenarios, some of which I had not thought about and should be taken into consideration. Thank you for sharing!
Denis Pimenov
I prefer both videos and written instructions. This allows me to understand as accurately as possible what the new product is like.
Neri Raanani
@new_user_11620223ff4de5436 My thought exactly. Thanks!
Brad
Serand
I prefer Video content.
Neri Raanani
@brad_fusion Thank you for sharing! 💪
Fares
I prefer the video! I find it more fun and faster
Neri Raanani
@fares_aktouf I appreciate you sharing this!
Sergul Sungur
I prefer to watch if there is any how to videos rather than written content. But for more detailed information I'm looking at documents.
Neri Raanani
@sergul_sungur1 Same here 💪
Selman Babayigit
Both. Written content will probably give me more information, but a page with video content would be more interesting.
Neri Raanani
@selman_babayigit That's what we're aiming for! Thanks for your comment! 💪
Pramit Marattha
I'd take both of them.
Andrew Isherwood
Both. Loom is great for doing short guides, and then doing a transcript (not word for word but a guide following the video) once you've recorded it is easy. Then you have two pieces of content to publish instead of one :D
Neri Raanani
@andrew_isherwood1 Definitely, Loom is a good approach here. I'll look that up. Thank you!
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