The Day I Realized My Users Knew More About My Product Than I Did

Someone sent me a message walking me through a workflow they had built inside my product. Three tools chained together, a shortcut I forgot existed, a workaround for a limitation I had decided was permanent.

It worked. It was elegant. I had never considered using my own product that way.

The best idea for my product this year came from someone who pays me twelve dollars a month. And I had been sitting in my own head, designing for a user I imagined, while the real one was building something better.

Have you ever had a customer show you something about your own product that changed how you saw it?