Is user anxiety around button consequences hurting your customer support numbers?

We recently simplified our onboarding app flow thinking it would lower customer tickets, but it backfired.

Users kept reaching out because they were hesitant to click buttons without knowing the exact outcome beforehand.

We stripped away all the fancy tooltips and simply focused on making the button copy describe the exact consequence of every action.

That single change cut our support inbox in half.

How do you make sure your interface builds trust about what happens next, rather than just showing people where to step?