How do you collect user feedback after launching a SaaS?
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Hi everyone,
I recently launched my first SaaS and I'm trying to learn the best way to collect meaningful user feedback during the first few weeks.
I'm curious:
What channels have worked best for you?
How do you prioritize feature requests?
What mistakes should first-time founders avoid after launch?
I'd love to hear your experiences. Thanks!
Isme tum apne product ka naam zarurat padne par discussion ke context me mention kar sakte ho, lekin focus question par hona chahiye, promotion par nahi.
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Replies
Congrats on the launch! That first post-launch window is both exciting and chaotic, so props to you for focusing on feedback early.
Coming from my experience as co-founder & CEO at AgentAnalytics,
Biggest Mistake: Waiting too long to capture verified third-party social proof.
Early on, getting listed on B2B review platforms was one of the best decisions we made for closing high-intent deals. But honestly? Getting our busy users to actually leave meaningful feedback and reviews was a huge struggle at first.
Everything changed when I swallowed my pride and reached out to a few CEOs whose software was crushing it in feedback collection. They pointed out one massive operational gap I was completely blind to. Once we fixed that one thing, our review velocity exploded and it became our #1 driver for scaling and closing deals.
What does your current setup look like for capturing feedback—are you reaching out manually or trying to automate it in-app?