Does charging money change everything about how users evaluate your software?
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When our product was free, people were wonderfully forgiving of bugs, clunky navigation, and missing documentation. The moment we introduced a credit card requirement, the entire relationship shifted overnight. Every tiny friction point turned into an immediate support ticket or a silent cancellation because paying customers expect an instant return on their mental energy.
How long did it take your product to feel "worth paying for" after you made the transition away from freemium?
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The shift you describe shows up very early in my numbers, at the exact moment of the price. My sign up paywall was seen by 61 people, 16 tapped Continue, and 15 of those cancelled on Apple's payment sheet, 1 bought. The screen collected taps, not purchases: almost the whole drop happened on the payment sheet, the first screen where the money was real. That matches your credit card moment: until money is real, people judge the promise, once it is real they judge the whole thing. In my app the first song is free with no card, so the product at least gets judged before the price does.