Do Lifetime Deals destroy your long term support bandwidth?
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We ran a Lifetime Deal to bring in fast cash flow and early feedback. While it brought quick cash, thousands of one time buyers ended up draining 80% of our support resources for years, slowing down our path to stable monthly recurring revenue (MRR).
Did running an LTD help jumpstart your SaaS or slow down your MRR growth?
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I’m curious if setting clear support limits for lifetime users would have helped reduce the workload.