Are we building what users ask for, or what actually solves their core problem?

For the first three months, our roadmap was entirely driven by customer support tickets. Every time a user asked for a new integration or custom dashboard, we built it, thinking we were being responsive.

By month four, our app felt cluttered, onboarding took twice as long, and activation rates actually dropped. When we looked at the analytics, 80% of users were still only using the exact same three core features we launched with.

It made me realize that listening to users blindly can sometimes lead you away from your core value proposition.

How do you filter feature requests do you stick strictly to your product vision or do you let loud power user dictate the roadmap?