Front
The modern customer service platform built for collaboration
Start new thread
Mathilde Collin

Front (now mobile) - Take out the pain of shared email accounts

by
Front
•

Add a comment

Replies

Best
Ryan Hoover
Product Hunt
Yo, @eriktorenberg. Let's setup Front for the olark and support emails. I'll ping you later with the deets!
Erik Torenberg
Backchannel
@rrhoover let's do it!
Mathilde Collin
Front
Hunter
Erik Torenberg
Backchannel
@collinmathilde btw Mathilde the way your engaging everyone is awesome. That's how you take advantage of being at the top of PH :)
Mathilde Collin
Front
Hunter
@eriktorenberg thanks :) this is a crazy day!
Ryan Hoover
Product Hunt
Front (desktop web) was well-received several months ago on Product Hunt. @collinmathilde - the email space is super competitive. How are you standing out and acquiring new customers?
Mathilde Collin
Front
Hunter
@rrhoover You're right. By making a collaborative email client we try to innovate in the email space, but for companies. This space is not too crowded yet... but we'll need to be fast!
Liam Gooding
Can't wait to see what this looks like native! Awesome work
Mathilde Collin
Front
Hunter
@liamgooding thanks Liam! :) We can't wait to have you on board.
Shriya Nevatia
The Violet Society
This is great! Setting it up for my dance team now. One question about the sign-up process-- it was unclear at some stages if I should sign up with my personal email or with the group/team email. I figured it out now but maybe include a simple one-line instruction each time the user is typing someone's name and email so that it's clearer!
Mathilde Collin
Front
Hunter
@shriyanevatia you're right, it's not clear enough. We'll improve that in the next days! Thanks a lot :)
Kyle Bragger
We made the switch at Exposure ~1 week ago and are pretty jazzed. One of the few products I've been especially impressed with recently.
Mathilde Collin
Front
Hunter
@kylebragger Thanks Kyle! Much appreciated.
Kevin Wang
Fossa
This is a damn cool idea. Can't wait to try it out, I wonder if this will compete with other team communication tools like hipchat and etc.
Mathilde Collin
Front
Hunter
@kevinverse I don't think so. I would say: Hipchat/Slack is for internal communication, Front is for external inquiries. But happy to have another point of view :)
Trevor Creech
GPT-4o
Just set this up for our hello@ email address and it's already fixing several shitty parts of our responding-to-customers workflow :)
Mathilde Collin
Front
Hunter
@zedlander Thanks :)
Mark Sandeno
@collinmathilde, how do you feel your solution compares to Help Scout's offering? (https://www.helpscout.net) We've been using HelpScout for a while vs other popular (but bloated IMO) forms of customer support and we love the "one inbox to rule them all" form of email support.
Mathilde Collin
Front
Hunter
@markgustav for the moment the main differences are: we are desktop vs they are web, (and we are now mobile) + we integrate your tweets too. If you're on Google Apps then it works with IMAP so that everything is synchronized between Front and Gmail. The vision is not the same I think :) email me mathilde@frontapp.com if you want to know more!
Mathilde Collin
Front
Hunter
The first version of our mobile app is live! Web based for the moment - native in a few months :) I'd be very happy to have your feedback.