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Des Traynor

Outbound Apps by Intercom - Embed apps right inside your messages

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Today we’re introducing the ability to embed apps in the messages you send to your customers. Every communication you now send has a clear next step for your customers—making it easier for them to schedule a sales call, subscribe to your newsletter, or take an NPS survey all within in the Intercom Messenger.

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Deepa Subramanian
Wootric maker here, so excited to offer our NPS, CES, CSAT micro-surveys in the Intercom messenger. I remember our customers asking for this as early as when I built the first in-app prototype. Yes, you can now survey your customers in Intercom automatically using their complex targeting and get rich analytics and insights in Wootric. And thanks to Intercom for making integrating and partnering a dream.
Eoghan McCabe
@jumpingdeeps Hey Deepa. Long time! Thanks so much! We're really happy and excited to have you on-board.
Prabhat Jha
@eoghanmccabe It's been amazing to work with your product team specially Jeff Gardner.
Aaron Ward
Hey folks, Aaron here from AskNicely. Intercom has always been a popular NPS survey integration for AskNicely but the thing I love about this is you can now continue the conversation inside the Messenger to follow up on feedback in real time. Very cool. Thanks to our Intercom friends for making it possible and to Seb and the AskNicely dev team for putting in some late nights - get some rest!
Jeff Gardner
@nicelyaaron thanks! It has been so good working with you guys so far, can't wait to start hearing back from customers out there using the app!
Des Traynor
Hunter
Hey Hunters, Des here. Outbound apps for Intercom combines the power of targeted messaging and our growing library of apps to let customers take actions right inside your messages. It's a seamless way for you to schedule sales calls, survey your customers, or promote your latest content. As a part of our launch, we’re also introducing three brand new apps from our friends at Typeform, AskNicely, and Wootric. These apps let you gather real-time feedback, measure customer happiness, and send NPS surveys inside the Intercom Messenger. This is just the beginning. We’ll continue to add even more apps that make it easier for you and your customers to get all sorts of things done in messages. You can find the right app for your business in the Intercom App Store.
Andrew Tye
@destraynor very nice
Trevor Owens
@destraynor Nice! I'm interested in building an app on this. What do you think is missing from the current portfolio of apps that your users would love?
Matthew Boogaard
@destraynor Any plans for generic template apps where users can DIY? Kinda like the current "showcase". Eg. using a subscribe app with any ESP rather than exclusively MailChimp? Or a template for connecting to Zapier?
Jeff Gardner
@destraynor @to give me a shout via email and if be happy to talk through some ideas. 🙌 Jeff at intercom is my address.
Des Traynor
Hunter
@to I can think of a lot of things. Purchase flows (e.g. buy this t-shirt/book/etc) or Download flows (enter your email for a ___). then integrations with any third party tool that often plays a role in a conversation between customers & businesses. Lots basically. Watch this space :)
Eoghan McCabe
SOOOO excited about this!!! We have over 600 apps being built for our Messenger right now. And this let's you automate them at crazy scale and with powerful personalization and targeting potential.
Pulkit Agrawal
@eoghanmccabe also excited! so many of our customers use Intercom, and this is going to be a fantastic way to let users get the self-service they need. Looking forward for some of the new apps to drop soon :-D
Nicolas Grenié
Typeform Maker here, it was a great experience to build on top of Intercom platform for Messenger. You can now easily embed a typeform directly into Intercom Messenger, users don't have to leave your website, everything is happening in the chat window. Hope you like it! It was fun to build ;)
Jeff Gardner
@picsoung thanks! You still hold the record for fastest build Nicolas 🚀😉
Nelson Joyce
We're been excitedly waiting for this for a while, nice work team!
Taylor Sloane
I really enjoyed building our app, and working with the team at Intercom’s been a breeze. Super responsive to feedback, making an already brilliant product even more brilliant.
Sven van der Zee
Looks cool guys congrats on the launch!
Taylor Sloane
I really enjoyed building our app, and working with the team at Intercom’s been a breeze. Super responsive to feedback, making an already brilliant product even more brilliant.
Chris
Even though the pricing is too high for small and open source projects I make, this feature makes it worth considering for some of them. Can't wait to try it someday!
Eoghan McCabe
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