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Take a modern approach to customer feedback with microsurveys and advanced analytics. Maximize customer lifetime value.
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Customer Experience from Start Up to Enterprise
If you are responsible for launching or improving a Voice of Customer program, this book is for you. In this eBook, you will learn how to grow your CX program in three stages:
Early Stage: Your first CX program
Growth Stage: Taking CX to the next level
Expert Stage: CX as a competitive advantage
The Modern Guide to Winning Customers with Net Promoter Score
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