CX Genie
Transform customer support with no-code AI-powered solutions
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Son Nguyen (Ethan)

CX Genie - Transform customer support with no-code AI-powered solutions

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CX Genie
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Boost your customer support with CX Genie. The AI-driven platform integrates chatbots, ticket management, help desk, and more to automate tasks and personalize customer interactions. Reduce support costs, improve efficiency, and grow sales for your business.

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Son Nguyen (Ethan)
CX Genie
Maker
📌
Hey Product Hunters! 👋 I'm Ethan, founder and CEO of CX Genie and I'm super excited to introduce our AI-driven customer support platform to the Product Hunt community! We're on a mission to help businesses of all sizes deliver outstanding customer experiences, and improve their internal operations. That’s why we built CX Genie -- to give you the tools you need to make every customer interaction meaningful and efficient. 🤖 What is CX Genie? It’s an AI-powered customer platform with solutions that simplify and enhance your customer support operations by allowing you to: - Resolve inquiries instantly with smart automation. - Personalize every interaction to make your customers feel truly valued. - Automate repetitive tasks, giving your team more time to focus on what really matters. - and more! 👥 Who is CX Genie for? Anyone making decisions about customer support -- whether you’re a CEO, founder, department director, or team lead. It’s perfect for busy managers, stressed teams, and businesses that want to enhance their customer service and drive better results. I’m passionate about developing tools that genuinely make a difference for businesses, and I truly believe CX Genie can be that game-changer! 💯💯 🎉 🎉 Special Offer: To celebrate our PH launch, we’re giving the community 3 months FREE on our Pro Plan. It’s the perfect chance to experience CX Genie, and see how it can transform your customer support and operations. The team and I love to hear your thoughts! Your feedback is invaluable to us because it shapes product and roadmap -- it’s how we keep improving and making CX Genie better for you. 🙌 Join our Discord to directly communicate with me and the team. We’re ready to answer your questions and hear your suggestions. 🙋 Can't wait to see what you think!
@son_nguyen_ep Big shoutout for your launch! Wishing you endless success and new opportunities. What’s your vision for the future of this project?
Son Nguyen (Ethan)
CX Genie
Maker
Thanks! @wizard_academy appreciate it 🙏
Son Nguyen (Ethan)
CX Genie
Maker
@a_zelenkov absolutely! personalizing interactions is key for us. 🚀
Lafe
can I provide the features and content data of my product to users through ai? and have the ability to identify the user's intention and determine the stage of the user's understanding of the product, or question consultation or manual intervention is required.
Nam Mai @ WriterZen
That AI no-code Chatbot with customer knowledge cut off our workload by 30-50% of agent interaction! CSAT, Team Management, bot response prompting, 3rd party integration of E-comm & Social Media, a huge benefits compiled into 1 platform, thanks CX Genie team!
Nam @ CX Genie
CX Genie
Maker
@nammai23 hey hey! Thanks for trying out CX Genie! Yesss, Not only with those aforementioned MVP above, but we also have a dedicated team to support with all enquiries from Enterprise request, features development, enhancement on-demand and immediate bug fixing, glad to have your interest Nam!
hunghahaha
Legit product - could be used for any online business - helps a lot in automating all aspects of customer support tasks - easy setup (even for non-tech people) Best thing? It's FREE
Nam @ CX Genie
CX Genie
Maker
@hunghahaha YESS TO ALL! Thanks for your support! Much appreciated!!
Son Nguyen (Ethan)
CX Genie
Maker
@hunghahaha appreciate your support!
Truong Ngoc Hai
CX Genie
Maker
We’re proud to introduce CX Genie—a chatbot designed specifically for businesses. Unlike ChatGPT, which pulls from all over the internet, CX Genie uses the data you upload, ensuring it only answers based on your specific knowledge. It’s easy to set up—no coding required—and focuses on real business outcomes, whether it’s boosting sales, handling customer service, or managing tasks through integrated tools like Helpdesk, Ticketing, and Livechat. What sets CX Genie apart? It knows when to pause and let a human step in, avoiding awkward interactions. Plus, it’s quick to implement for small businesses and integrates seamlessly with platforms like Facebook, Instagram, and more. We’ve made it powerful yet simple, and we’re excited for you to experience how it can transform your business!
Kyrylo Silin
Telebugs
Hey Son, How does CX Genie handle more complex or nuanced customer inquiries? I'm interested in how it balances automation with maintaining a personal touch in customer interactions. Congrats on the launch!
Son Nguyen (Ethan)
CX Genie
Maker
Hey @kyrylosilin great question! CX Genie is designed to handle more complex inquiries by providing a seamless transitioning between AI-driven responses and human support when needed. Our AI tackles the simpler, repetitive tasks, and more nuanced or emotional conversations can be escalated to a human agent. However, you can also create super personalized workflows to handle more complex repetitive queries aswell. Thanks a lot for your support!
Nam @ CX Genie
CX Genie
Maker
@kyrylosilin Hey Kyrylo, thanks for your interest! Great questions! Based on 2 points: Bot knowledge & Hybrid mode - Bot Knowledge: CX Genie provides multiple ways to import data regardless of size & content format, from conventional FAQ, to hard-core technical product, specification on PDF, etc. and expect the bot to fully deliver the consultancy like the way human-being would do. CX Genie chatbot can definitely tell the human intention will countless layers of test case from CX Genie to provide Chatbot with social listening skill, analyzing & return with precise knowledge to audience, regardless of the stage of knowledge wanna-know of that audience is in at the moment. From basic FAQ 1 question 1 answer, to detailed specification based on users' intention of knowledge craving from the semantic/intention research by the AI Chatbot - Hybrid mode: When AI Chatbot is stationing & operating all of the conversation, agents can have full access to their chat with audiences and take immediate intervention at any given time, seamless transition to real agents that audience don't even realize, back to bot replying, all-in-between.
Zenda
LinkedCRM AI
Congrats! Sounds fantastic! CX Genie can handle most basic user issues, and complex problems are escalated for human intervention. However, I'm curious about how CX is able to accurately assess the complexity of issues and ensure the accuracy of its responses? Accuracy is crucial in customer service.
Truong Ngoc Hai
CX Genie
Maker
@zenda1122 Thank you for your kind words and great question! CX Genie uses advanced AI algorithms to analyze customer queries based on context, language patterns, and historical interactions. The system is designed to handle basic issues automatically, but for more complex problems, it identifies key indicators—such as ambiguity or unfamiliar topics—and escalates them to human agents. To ensure response accuracy, CX Genie continuously learns from human interactions and feedback. The AI refines its knowledge and becomes more accurate over time. Additionally, our platform allows for human-AI collaboration, so agents can review and adjust responses when needed, ensuring high-quality customer service. Let me know if you'd like more details!
Tanmay Parekh
All the best for the launch @son_nguyen_ep & team
Nam @ CX Genie
CX Genie
Maker
@parekh_tanmay HEYYY Tanmay! Thanks for being onboard with us! Always our pleasure to support you guys!
Cody
This is really an amazing product! Normally I have to spend time building scenario & work around to cover all of them, CX Genie really elevate that with AI embedded knowledge of customers, rerouting tickets for specific requests, & a whole Customer Support platform, all-in-one! Thanks for this team! Been a fan!
Anna Zapletalova
CX Genie
Maker
@joe1132 Thanks for the support! 🙌 Happy to hear CX Genie is making your customer support easier with AI knowledge and automated ticket routing. We’re here anytime if you have any questions or feedback!
Congratulations on the launch of CX Genie, a no-code AI-powered platform that promises to revolutionize customer support. The integration of chatbots, ticket management, and help desk functionalities under one roof is a strategic move that simplifies the customer service landscape. It's designed to not only reduce costs but also to enhance the customer experience through personalization!
Nam @ CX Genie
CX Genie
Maker
@flowsz Thanks Flow! Also by integrating with clients' knowledge bases, CX Genie offers personalized, efficient interactions while reducing costs. Our platform empowers teams to automate workflows and access real-time insights effortlessly. We’re thrilled to enhance customer experience and optimize support operations! Glad to have you onboard!
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