I'm Max, I'm 16, and I live in Denmark. For the past two months I've been building a support inbox for small online stores, and one question keeps splitting the people I talk to.
AI can now write a decent first reply to most customer emails. Some store owners want it to just send. Others won't let it near a customer at all, because one wrong refund promise or a made-up tracking number costs more than the time it saves.
I picked the middle and made it a hard rule: the AI only writes drafts. A person reads, edits and presses send, every time. There's no auto-send setting to switch on later.
Corresso is a shared inbox for small online stores. Customer email arrives with a reply drafted from your own policies and website, each fact citing its source. Rules in code hold a draft that offers a refund your documents don't allow. A person always reads it and presses Send: no auto-send, no bulk approve. Shopify orders sit beside each email. $75 a month for the whole team, 433 conversations included, 14-day free trial.
