Comcent is now omnichannel: calls, SMS, web chat and email in one inbox

Hi everyone,

Last week I said Comcent was going omnichannel. It's live today.

Your team now answers calls, SMS, web chat and email from one Inbox in the browser. An AI bot can reply first on any channel and hand the conversation to a person when it needs one. Each customer has one contact history, so whoever picks up sees the earlier calls, texts, chats and emails.

The voice side is unchanged: call flows, queues, transfers, recordings, and AI summaries on every call. Pricing is still from $20/month with no per-user fees.

Here's a 1-minute walkthrough: https://youtu.be/7hLxtknOndg

Code PRODUCTHUNT gives $25 free credit until November 30.

Which channel should come next?

Pavan Kumar