Comcent is going omnichannel: SMS, web chat and more, launching next week

Hi everyone, thanks for following Comcent since launch day.

Until now Comcent has been voice infrastructure. But customers don't just call. They text, and they chat on your website. Most teams end up with one provider for voice, another for SMS and another for web chat: separate bills, separate inboxes, and nobody sees the whole conversation.

Next week Comcent goes omnichannel. SMS and web chat are answered in the same Inbox as your calls, by the same team, and a customer's calls and texts sit in one history.

Here's a 40-second teaser: https://youtu.be/LFb1L0cKUYo

Which channel would you want after SMS and web chat? Email, WhatsApp, something else?