ChirpBack - Listen to users. Ship what matters. Close the loop
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You collect feedback in one tool, surveys in another, changelogs somewhere else — and by the time you ship, you've lost track of who asked for what.
ChirpBack brings feedback, surveys, announcements, and analytics into one platform. Aero, our AI assistant, drafts replies, summarizes signals, and handles the busywork.
When you ship, we notify the exact users who asked — automatically.
No more juggling tabs. Close the loop.
Replies
Hey PH 👋 Ritik here, founder of ChirpBack.
Honestly, ChirpBack started as a frustration more than an idea.
I kept seeing the same pattern across SaaS products: feedback would come in fast, land in five different tools, and slowly disappear.
Feature requests buried in spreadsheets. Surveys in one app. Support tickets in another. Announcements going out from a third. And the customer who took the time to suggest something useful six months ago? They often didn't hear back when it shipped.
After watching that play out enough times, it stopped feeling like a team problem and started feeling like a tooling problem. Most tools fix one slice of the loop — feedback boards, surveys, changelogs, or analytics. Teams still end up stitching products together and losing context along the way.
So I started building the thing I kept wishing existed.
ChirpBack brings feedback, surveys, announcements, backlog, and analytics into one place
A quick walk-through of what's inside:
🧩 One-line install to capture feedback in-app within minutes
🎯 Targeted surveys triggered at the exact moment that matters
✨ Aero, our AI co-pilot, helps draft, summarize, tag, and route feedback
🔌 Imports and integrations so feedback from other tools doesn't stay scattered
📣 Announcements and analytics so users know what shipped...
The loop is live — now we’re making every part sharper.
You can try it here: https://chirpback.io
And since we’re building a feedback tool, it would be weird not to ask:
What’s the most painful part of managing user feedback for you right now? I’m reading every reply.
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@itsritik The fragmentation problem you're describing is real — we see the same thing when companies are trying to monitor mentions across platforms and act on leads. The single source of truth for customer input definitely beats the spreadsheet graveyard. Curious how you're thinking about the integration layer long-term, since teams will likely still have existing tools they can't easily replace.
@saulfleischman Exactly — I think there are two sides to it.
We don’t expect teams to rip out the tools they already depend on. But at the same time, managing feedback, surveys, announcements, and follow-up across 3–6 separate tools creates a lot of unnecessary context loss. That’s the part we’re trying to bring together in ChirpBack.
Today, we support CSV import and 14+ integrations to make the first step easier. Longer term, I see the integration layer working in both directions: bringing customer input into one place, then syncing the right updates back to the tools teams already use day to day.
Since you’ve seen this problem from the mentions/leads side too, I’d be curious — where do you usually see the biggest gap: capturing the signal, routing it to the right place, or following up later?