ChatBeacon AIX 2026
AI support that resolves 87% of chats, humans get the rest
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ChatBeacon AIX - AI support that resolves 87% of chats

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Most AI chat tools either answer badly or hand off a ticket and vanish. ChatBeacon AIX does both halves. Aria answers from your own docs and pricing, resolves 87% of chats, and escalates with full context when it can't. Agents then cobrowse the customer's screen, sensitive fields auto-masked, or jump to video with no installs. PictureData turns product discovery into conversation for Shopify stores. Flat per-seat pricing, no per-resolution fees. Cloud, dedicated, or on-prem. 14-day trial.

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Maker
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Hey PH! Excited to share what we’ve been building. ChatBeacon now includes PictureData for Shopify, giving every AI chat conversation real product intelligence and real product visuals pulled straight from your store. It’s our first step into Visual Conversational Commerce — helping shoppers get instant answers, see the right products, and convert faster. Happy to answer anything!

 From the buyer side, the "87% resolved" number is the one I always poke at first, because resolved usually means deflected, not that the customer actually got what they needed. How are you defining resolution, and on the 13% that hands off to a human, does the agent pass full context or does the customer repeat themselves?

Maker

 Artem, absolutely, our AI Escalation dashboard shows the conversations that were not resolved, flags the conversation and provides FULL CONTEXT. Customers should NEVER need to repeat themselves. The 87% resolved is accurate within our site based on up ticks on the post chat survey as well as analysis of the chat itself.

Best,

Eric

honestly the handoff to human agents sounds pretty solid, but it would be really helpful if visitors could leave a voicemail or async message when no agents are online. right now it kind of feels like if we miss the chat window theyre gone, and having them drop a quick voice note or text that queues up for the morning would honestly save us a lot of leads.

Maker

 Hi , such a mechanism and feature was discussed yesterday. Fortunately, our AI Escalation dashboard does a very nice job of notifying operators that additional assistance it needed. These notifications are via the ChatBeacon AIX dashboard as well as emailed escalation notices.

Maker

Hey Product Hunt 👋 Eric here, ChatBeacon.

We've been doing live chat since 2005, which means we watched the whole AI support wave arrive from inside a business that already had thousands of real conversations to compare it against. What we kept seeing: AI tools that resolve a lot, then hand a human a ticket with no context and call it an escalation. The customer repeats themselves. That's the moment the whole experience falls apart.

AIX is our attempt at the boring, harder version. Aria answers from your own docs and pricing and resolves about 87% of chats. When it can't, the handoff carries the full thread, the visitor's journey, and the CRM record with it. From there an agent can cobrowse the customer's actual screen, sensitive fields mask themselves, or jump to video with no install.

Two things we decided differently. Pricing is flat per seat, no per-resolution fees, because charging you more when your customers need more help is a strange incentive to build a business on. And you can run it in our cloud, a dedicated cloud, or on your own hardware, which matters more than it sounds when you sell to banks.

PictureData is the newest piece: shoppers describe what they want and see real products from a Shopify store instead of navigating menus.

Happy to get into the weeds on any of it, the escalation-context handoff and the on-prem story are the parts I find most interesting to argue about. PRODUCTHUNT50 gets you 50% off three months if you want to try it properly.