@johnathan_zhuang awesome work Johnathan! Amazing product and know how hard you worked on it. Can’t wait to preporder and try one and have them arrive on the door!

Thank you @dansiepen. We're so looking forward to shipping it. Keep creating & keep hustling! :D

@johnathan_zhuang what if something happens to it? Get stolen, for example

Hi @texviana. We deliberately made the decision to store your photos & videos unencrypted on the hard drive. As long as you have your hard drive, your memories are still safe. (btw, photos & videos are fully encrypted during transmission, so security is still guaranteed!) We're also working on means of redundancy, as in what happens when your hard drive fails - even know we have no control over that, we feel as a memory management company we share that responsibility, so stay tuned on that front too! :D

Hi @nperry302 Thanks for the comment. Apologies if we misled you on the video, I think it was done for artist merit - not that it's an excuse :p In short the reason to go with purely external storage was a commercial one to keep retail price affordable. As the person driving the aesthetic + overall product direction, I was really torn with this decision. I was keen to have onboard SSD (much more reliable over HDD especially for your personal photos & videos), but that would make Capsule too cost prohibitive for most people. We will never remove USB for storage expandability, but stay tuned we will make onboard storage work economically! Re redundancy. Capsule doesn't currently support real time redundancy (as in RAID set up), it's also something we will look at improving in the future. But require further improvement on the hardware side. Companies that claim software based redundancy using 2 hard drives (we've explored this) aren't being totally transparent with customers. So we're not prepared to even tote this feature till we're ready. Hope you understand. Some really good points though, I love how these comments mirror the early customer testing we did, showing us that: 1) we're solving something people care about - a bit of morale boost for us 2) there's a lot of work ahead of us to get this right. The team and I are very excited about the challenges & opportunities ahead!

@johnathan_zhuang Thanks for the replies, all tough lines to walk, I definitely understand, and I'm positive I'm more sensitive to redundancy than average. and my art teacher wife more sensitive to aesthetics. :)

@nperry302 totally understandable. Thanks for the questions. Good to know exactly what our users are thinking. We'll definitely tackle the redundancy problem a bit more post Kickstarter!

I also agree with @nperry302. I didn't realize you needed an external hard drive to make Capsule work. Might want to make this more obvious in your videos or Kickstarter page.

will do @austinteague, appreciate the feedback!

Thanks for backing us @Art. Appreciate your kind words. We are fine tuning the software every week so it lives up to the hardware aesthetic!!

Hi Jimmy. I've "studied" Lima and other hardware startups extensively as part of learning process for Capsule. We hope to avoid a lot of the issues that plague these companies, and will be trying out a few things, including value added services as a SaaS model (more detail in months to come). I can only hope our core team's extensive delivery background (between us: 37+ years in building & shipping hardware & software, plus 4 previous startup experiences) will help us avoid some of the pitfalls. We're learning everyday though! And thanks for taking the time to Review the product!

Hi @machineboxio thanks for that. I'll share it with Pece, our Head of software. We're currently using a combination of open source and our own custom tech to make this happen!

Hi @jonbjornn. Sorry to hear about your experience with Lyve. This is fairly broad topic that could span both product feature, company operation / execution. I couldn't find much about Lyve from the internet (understandably). Would you tell me a little more about your experience with it - what did you like, didn't like, why you think they went under / couldn't compete?