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Sarah Hum

Canny Autopilot - Put feedback management on Autopilot with powerful AI tools

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Canny
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Managing feedback can be time-consuming, especially at scale. Autopilot solves that challenge. It can detect feedback in chats, deduplicate it, reply to users, and summarize long threads. Autopilot handles the manual work while you focus on building product.

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Kathleen
Congrats on the launch!
Eric Hoppe
Maker
Appreciate the support, @kathleen_boggs :)
Jami
congratulations on the launch canny team! you guys are awesome!
Eric Hoppe
Maker
Thanks @jami_ Appreciate your support and hope you like Autopilot :)
Andrew Stern
Congrats on the launch! Super interesting functionality. Do I need to use all of these features together, or can I enable just the ones I want to use? When finding feedback in chats, how accurate is your AI at detecting it accurately?
Eric Hoppe
Maker
@ph_andrew_s Thanks Andrew! Feature Discovery, Comment Summaries, and Smart Replies are all independent features and you can use whichever you like. Feedback discovery is pretty darn accurate. We set an internal benchmark goal of 99% accuracy, and we hit that. We've been running a beta test with some of our users for several months and they're also seeing strong results.
Niall Dickin
Maker
Can't wait to see this get into the hands of users!
Eric Hoppe
Maker
Johnny Nguyen
Congratulations on the launch, Canny team! Excited to try out some of the Autopilot functionalities.
Eric Hoppe
Maker
Thanks @johnnynguyen0519 We hope you enjoy using Autopilot. Let us know if you have any feedback or ideas to share :)
Paul Richards
Congrats on the launch guys. I have been using canny for feedback collection for my product. Its a really useful product.
Sarah Hum
Maker
@paul_richards1 so happy to hear that! thanks paul :)
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