bytedesk
AI powered Omnichannel customer service With Team IM
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Jack Ning

bytedesk - Open Source AI Omnichannel customer service With Team IM

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Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im，alternative to slack + zendesk/intercom - Bytedesk/bytedesk

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Jack Ning
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Team IM Multi-level organizational structure Role management Permission management ... Customer Service Support multiple channels multiple routing strategies, and detailed assessment indicators Seating workbench ... Knowledge Base Internal Docs HelpCenter ... Ticket Ticket management Ticket SLA management Ticket statistics and reports ... AI Chat Chat with LLM Chat with Knowledge base(RAG) ...