Bitenta adds real-time, face-to-face video support to any website with a single line of code. Visitors get instant help without downloading an app, while agents handle calls from a browser dashboard or the iOS/Android app with CallKit and push notifications. Built on WebRTC for low-latency P2P video, it includes queue management, screen sharing, in-call chat & file transfer, post-call surveys, and privacy-first data handling with KVKK compliance.