Ariglad YC W23
Auto Create & Update Knowledge Base Articles
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Ariglad - Auto create & update knowledge base articles

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Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Notion, Slack and more 🚀✨

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I checked out Ariglad, and it's a total game-changer for customer support! The interface is super easy to use, making setup a breeze. The AI responses are spot-on, which means faster replies and happier customers. That said, I think it could use more customization options to fit different businesses better!!! Congratulations🚀
Maker
Hey Cassandra! Thanks so much for your support - we absolutely plan to add more customizations soon so every business type can benefit, thanks for the feedback :)
I would soon be using the product.
Maker
Very glad to hear it, let us know if we can help with anything!
Maker
We’re excited to hear what you think!
I love the clean design. I would suggest the view page have an inline visualization on mobile devices. Great job!
Maker
Appreciate that Lucas! Yes that is high up on our priority list, thank you for the feedback :)
Maker
thanks so much Lucas! A clean experience that’s easy to navigate was our focus when designing the tool 😊
Congrats on the launch! This looks super helpful. Does it also capture images automatically?
Maker
it captures the images that currently exist in your help center, and on the product roadmap is to add the ability to add new visuals automatically as well!
Maker
This is a great question! We’re working on this, as Sarah mentioned, and so it’s good to see that the interest in a feature like that is high 😊
I think the integration with support tickets is smart - it's pretty cool that AI can surface discrepancies so human intervention can help verify the knowledge. Once this knowledge base is set up, how can internal and external folks interact with its content? Congrats on the launch and team!!
Maker
Thanks for the kind words Tony! We integrate with external/internal knowledge bases like Zendesk, Notion, etc. so it's very easy for people to access the new content. Once your team approves a new suggestion, it will be added to your existing knowledge base :)
Maker
Yes, as Sarah mentioned it’s very easy to interact with the content because of our integrations with existing help desk platforms. Please let us know if we can help with anything else!
- ah I see!
Congrats on the launch of Ariglad! Having outdated knowledge base articles is such a pain in my previous work experiences, and our technical writers need to spend a lot of time going back and forth to proofread and collaborate with other team to sync up the copy. Hope this tool can change things up for teams and make collaboration easier!
Maker
Yessss!!! So glad you get it. We're here trying to solve a major pain point for a lot of companies. Thanks a bunch for your support - it means the world to our team.
Maker
Glad to hear that this resonates with you Kehui! We are aiming to support technical writers and other teams to ensure these processes are a lot easier 🙌
Hey, congrats on the launch, Sarah! How does Ariglad handle potential errors or inaccuracies in the AI-generated content? Is there a human review process? Automating knowledge base updates could be a huge time-saver!
Maker
That is such a great question! Yes, all the AI-generated content is first put in an approval process so teams can review and click 'Approve' if it looks good, which automatically publishes it to their help center :)
Maker
To add to what Sarah mentioned, we focus a lot on the ability for the AI to provide the best possible suggestions so teams don’t need to spend much time working on sorting through the suggestions. The tool will continue to get better as we focus on that girl 😊🙌
Congratulations on the Launch Sarah! I know the frustration of heading to each and every article and making changes. This needs to be used. Will be giving the feedback soon!
Maker
Thanks so much Rahul! It's definitely a long process and we're very excited to make that frustration a thing of the past with this solution :)
Maker
Absolutely I know the feeling! I’ve been on the side of having to update articles constantly and have also been the person looking for info that hasn’t been updated. We want to make that a thing of the past!
Auto-updating knowledge bases are a game changer! Congrats!
Maker
Thanks so much Chandula! We completely agree :)
Maker
Thank you so much! We’re definitely very excited about the possibilities 🙌
Two quick things: I, too, can't see anything without providing an email (on the producthunt link or the straight site URL.) I don't see a sandbox option? Two: in your screenshots you have "Automatially" but I believe you meant "Automatically."
Maker
We're SOC2 compliant and have a lot of security infrastructure in the tool, so we aren't able to allow sandbox access without confirming your email. The sandbox option is available on our website, or you can check out this link: Thanks for letting me know about the screenshots! Looking into that now.
Maker
thanks for finding that Easter Egg 😉
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