Day 9 building AffiSpark.

I got one of the best bug reports an early founder can get: "request walkthrough doesn't work."

The weird part: nothing was technically broken.

The CTA was just a mailto link.

That means it only worked if the user had a local email client configured and was willing to leave the product.

I think that makes it a fake primary path. Clickable is not the same as usable.

So I replaced it with an in-browser request flow and kept email as fallback.

My current rule: fallbacks can depend on user environment. Primary paths should not.

What in your product looked shipped, but turned out to be fake because completion depended on the user's setup?