... boss hahaha (michael scott energy) Comment from Mustafa Arian(@thenameisarian): the trick that worked for us. every piece of feedback gets a signer attached before it goes to engineering. anonymous criticism is noise. signed criticism is signal because the giver has reputation skin in the game too. frame it for the team as jane chen from acme flagged this, not a user complained. the team protects momentum because they feel the source. they fix what named humans actually said ...