... intent is a critical challenge especially when users are exploratory or vague. How do you guide users effectively without overwhelming them? For a long time, most SaaS products have been expert systems : the workflows and user inputs were strictly predesigned by developers. If you wanted to tell the system your preferences, you d fill out a form or select predefined options. Essentially, the user adapted to the tool. But in the AI era, I see a fundamental shift: the system ...