... used a mind map to discuss an agent's work process with my team. If you're curious about what mind maps are, you can check out this overview of mind maps . I also occasionally explore its sibling product, Mapify , which is better for quickly understanding specific topics rather than sharing knowledge. For broader service flows, I use flowcharts. My favorite tool is ProcessOn , which is especially handy for illustrating AI product workflows. I often integrate concepts like customer journey ...