... doing different (and probably more interesting) work. The companies trying to go full AI-only are gonna have a rough time when something breaks or a customer has a weird edge case that needs actual judgment. @alex_khoroshchak @CoSupport

... curious how much of that is repetitive stuff vs more edge cases? we re working on something similar, just with more control over the content source. Comment from Josh(@bdzhel): @petradiener  just looping back we went live with @CoSupport