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recent
p/murror
by
Mona Truong
•
6mo ago
We stopped measuring engagement and our product got better
... years of building products told us that declining engagement metrics meant something was wrong. But we had to keep reminding ourselves: the goal is not to keep people in the app. The goal is to help them understand themselves
better
and take that understanding into the real world. We are still early in this shift. We do not have it all figured out. But I genuinely believe that the next generation of AI products, especially ones dealing with something ... ... stopped optimizing for session depth. Comment from Luca Ardito(@luca_ardito): This is one of the most useful product lessons because engagement can be a very comfortable metric to hide behind. If the product promise is clarity, confidence, or
better
26
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