Make processes then hire people. We grew from 3 to 37 in 7 months. Due to hiring rapidly and especially in the dev and support team, we hired without have the internal processes figured out which caused alot of issues such as wrong hires, wasted potential, upset customers and me loosing some of my hairline. When starting up, we focus on the fancy stuff. Its really important to focus on the important stuff as well and ensure you have the internal processes built out or atleast some what in place.