Is the launch product feedback really useful?
Richard Awoyemi
5 replies
Someone hunted PaLM 2 (Google's) product update today, and the comments are super generic 😅
"Congrats on the launch of your new product", "Your service exceeded my expectations in every way.", "From the quality of the work to the level of customer service, everything was top-notch."
I appreciate people may want more followers, points, etc... but bruh? I almost feel like we need a helpful feedback badge 🥲
How useful are you finding feedback atm from launches? 👇
Replies
Tomáš Vestenický@tmvst
I feel like recently most comments on PH launches are like that. I suspect it's people "warming up" fake accounts so they can mass upvote later. This is how communities become ghost towns, we need tools to highlight genuine people and supress spam. I saw PH implemented "Reviews from your friends" which is a great example. Love that feature.
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I wouldn't say they're all bots, but more like people supporting the product because they were asked to upvoted earlier on
Everyone seems to like helping each other in this community
Yeah there are LOTS of gpt written comments these days... every social network should be wary
We launched 1 week ago, got ~50 upvotes and 3-4 valuable comments. This resulted in ~80 visits and ONE paying customer. And the product is still in beta, the company is on pre-seed funding, and the cost of the launch was $0. It's not that bad. Even more - we got some extra traction because there are a couple of bot services out there that publish everything that is being launched on PH :)
It is a vanity fair here, but you can still achieve your goals
I think true feedback from the launch, are your traffic and signup stats. How people interact with your product is the true test.
I always recommend having some qualitative analytics deployed on your website like SmartLook or Hotjar. Watch user recording after the launch, that is a great source of insight.