How to collect user feedback in MVP?

Alexey Shashkov
15 replies
Hey makers! We created a feedback form with Tally.so and embedded it into Getlanding.io. Thanks, @marie_martens and @filipminev 🙌 The idea is to let our users fill out the form inside our tool. All feedback will be collected in our Notion. What are the best practices to collect user feedback after MVP launch?

Replies

Sofya Narbut
Product Management & Design @ Aaply
Man, that's a pretty good tool. We were planning to be a bit lazy about that, didn't want to load our devs with an extra task, so we're like "here's an e-mail if you really want to tell us something, thanks :)" looks like this →→→ https://tinyurl.com/yftzqe2a
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Alexey Shashkov
Inspired product maker
@sofya_narbut Hey Sonya. That makes sense=) Thanks for sharing it=)
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Paul Mit
💎 Founder @Aaply, @FlowMapp
@sofya_narbut yeah, this is how we do it in Aaply (www.aaply.app)
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Paul Mit
💎 Founder @Aaply, @FlowMapp
I have a counter-question: how did you add the image to your post?
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Alexey Shashkov
Inspired product maker
@mituhin Oh, that's simple. You can put the direct link on your image like: https://pbs.twimg.com/media/FAh3... .png
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Paul Mit
💎 Founder @Aaply, @FlowMapp
@shashcoffe An unbelievable clever trick, I couldn't hack it. Seems like PH markup doesn’t recognise images uploaded to “short-link” services.
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Alexey Shashkov
Inspired product maker
@mituhin I take a direct link on the images from my tweets like: https://pbs.twimg.com/media/FAh3... Then I delete «?format=jpg&name=4096x4096» and add «.png» And I get this: Also, you can get a direct link on the image from posts on Indie Hackers.
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Paul Mit
💎 Founder @Aaply, @FlowMapp
@shashcoffe got it, thanks. I guess any hosing with the direct link to image will work. Will test, thanks again, Alex.
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Alexey Shashkov
Inspired product maker
@mituhin My pleasure, Paul. I'm glad if it helps.
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Lior Galante Cohen (Vaza)
Team Lead @ Amy
@ido_lavi your two cents? :)
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Alexey Shashkov
Inspired product maker
@ido_lavi @lior_galante_cohen Thanks for your attention, guys=)
Ido Lavi
VP Product / Amy
@lior_galante_cohen I think it really depends on the stage of the MVP and type of feedback you're looking for. Quantitive feedback is great and can really help you improve your product's UX, User Journey and pinpoint user drop-off points. Watching a few HotJar recordings every week is crucial (every day if you've just launched the MVP). Qualitative feedback is where the real magic happens (especially in customer discovery), You already know the answer, but The Mom Test is one of the best books I've read to get better at this.
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Alexey Shashkov
Inspired product maker
@ido_lavi Thank you, Ido! I owe you one!
Anna Kuzma
B2B Marketing & Growth
You should focus on getting quality and quantitative feedback. Think of conducting user interviews asking your users open questions. These could be questions like: 1. Why did you sign up for our tool? 2. What goals are trying to achieve with our product? 3. Did you manage to achieve these goals? 4. Did you meet any difficulties when using our product? 5. Do you have any suggestions of how we could improve? If you could add some features to our product, which would it be and why 6. Do you think our product is worth the cost? 7. How likely are you to recommend our product? (NPS score) Overall, I would recommend you reading a book by Rob Fitzpatrick - The Mom Test. It will help you understand what kind of questions you should ask. And what concerns the qualitative feedback - feedback communities work great in case you have to manage high volumes of incoming feedback. I think I already recommended you such a feedback tool before.
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Alexey Shashkov
Inspired product maker
@kuzmanna Anna, thanks a lot. I really appreciate your tips! Really cool!
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