How to collect user feedback in MVP?
Alexey Shashkov
15 replies
Hey makers!
We created a feedback form with Tally.so and embedded it into Getlanding.io. Thanks, @marie_martens and @filipminev 🙌
The idea is to let our users fill out the form inside our tool. All feedback will be collected in our Notion.
What are the best practices to collect user feedback after MVP launch?
Replies
Lior Galante Cohen (Vaza)@lior_galante_cohen
@ido_lavi your two cents? :)
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@lior_galante_cohen I think it really depends on the stage of the MVP and type of feedback you're looking for.
Quantitive feedback is great and can really help you improve your product's UX, User Journey and pinpoint user drop-off points. Watching a few HotJar recordings every week is crucial (every day if you've just launched the MVP).
Qualitative feedback is where the real magic happens (especially in customer discovery), You already know the answer, but The Mom Test is one of the best books I've read to get better at this.
Man, that's a pretty good tool. We were planning to be a bit lazy about that, didn't want to load our devs with an extra task, so we're like "here's an e-mail if you really want to tell us something, thanks :)"
looks like this →→→ https://tinyurl.com/yftzqe2a
@mituhin Oh, that's simple. You can put the direct link on your image like:
https://pbs.twimg.com/media/FAh3... .png
@shashcoffe An unbelievable clever trick, I couldn't hack it.
Seems like PH markup doesn’t recognise images uploaded to “short-link” services.
@mituhin I take a direct link on the images from my tweets like:
https://pbs.twimg.com/media/FAh3...
Then I delete «?format=jpg&name=4096x4096» and add «.png»
And I get this:
Also, you can get a direct link on the image from posts on Indie Hackers.
Also, you can get a direct link on the image from posts on Indie Hackers.@shashcoffe got it, thanks. I guess any hosing with the direct link to image will work. Will test, thanks again, Alex.
You should focus on getting quality and quantitative feedback. Think of conducting user interviews asking your users open questions. These could be questions like:
1. Why did you sign up for our tool?
2. What goals are trying to achieve with our product?
3. Did you manage to achieve these goals?
4. Did you meet any difficulties when using our product?
5. Do you have any suggestions of how we could improve? If you could add some features to our product, which would it be and why
6. Do you think our product is worth the cost?
7. How likely are you to recommend our product? (NPS score)
Overall, I would recommend you reading a book by Rob Fitzpatrick - The Mom Test. It will help you understand what kind of questions you should ask.
And what concerns the qualitative feedback - feedback communities work great in case you have to manage high volumes of incoming feedback. I think I already recommended you such a feedback tool before.