How do you note interesting points during user interviews?

Rucha Joshi
9 replies
I sometimes talk to 8-10 people during the week and it is so easy to forget what they said if I don't record it in some manner. While talking to our users most of us jot down important things they mentioned. I am curious to know what ways do you do that. Whether it is during the call or after or you use some special tools.
Take written/type in notes while the interview is ongoing
Have a team mate take notes
Annotate while listening to the recording
Other - Let me know in the comments what it is :)

Replies

Michelle Parmar
Though I always have a recording, I take ancillary notes during the interview—like the interviewees emotions or other context that might not be apparent from the recording when I listen to it at a later point!
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Rucha Joshi
Product Design + Research
@michelle_parmar Got it, thanks for sharing.
Hari Velaayutham
Product Design Lead @ Freshworks
Taking notes helped but I had to ask questions and concentrate on answers to reply back. So Always had an Extra PM/Designer to take notes with me to avoid hearing the recording again. In these remote meetings, Always have +1 helps, who knows the context as we are.
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Rucha Joshi
Product Design + Research
@hari_velayutham Yes it does get difficult to focus on the conversation and take. notes. Helps to have a +1, though not always easy to align calendars.
Atul Ghorpade
Marketer. SEO. Love to engage.
Great question.
Lior Galante Cohen (Vaza)
Team Lead @ Amy
If possible, always record the meetings and then go over it / ask a teammate to go over and summarize it.
Vivek Ganesan
Building Notesally.com
Shameless plug here ;) I use Notesally (the SaaS product that my team built)
Kolton
Private Equity // Tech
If zoom/virtual: we always record it, write a brief note in a shared document, and then re-visit if needed If in-person: have a team member that isn't the lead interviewer handling the majority of the notes, and regroup after it ends with any additional thoughts on each specific answer
Maxwell Davis
TweetStores - Launching 5th March 🚀
Usually I'll take notes - but ideally I'd like to have someone else take notes so that I can concentrate on the questions.
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