How do you improve your chatbot?
Nikolett Török
3 replies
As someone highly involved in the chatbot sector, and working with a great team every day to provide QA to all conversational AI out there, I would be interested in what tools, or approaches are popular in improving chatbots.
Replies
Nikita Dutta@nikita_dutta
The one thing that can be improved in chatbots is that the responses are completely automated and pre-determined by the machine. This can be changed if we use a managed live chat system where agents are available all the time to instantly reply to the customers with ideal solutions.
Chat Metrics (https://chatmetrics.com/) is one of the best service providers in the market which I completely rely upon for live chat services!
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A chatbot intelligently transfer the chat to a real human if they can't answer. Manytimes, I have no idea how to reach to a human using these chatbots.
Here are a couple of functionalities that could vastly improve the chatbot:
1. Being able to redirect a user to a live operator.
2. Helping users find relevant articles on a website through a simple search right in the chatbot.
3. Offering product recommendations to anyone engaged in online shopping.
4. Allow customers to submit tickets right from the chatbot.
Fortunately, I have been using a chatbot that offers all this and much more. The ProProfs chatbot,(https://www.proprofschat.com/cha...) of course! It is easy to set up and customize and helps us cater to our customers 24x7. It also provides numerous branding options and templates to personalize your communication with any customer.