How do you improve your chatbot?

Question

As someone highly involved in the chatbot sector, and working with a great team every day to provide QA to all conversational AI out there, I would be interested in what tools, or approaches are popular in improving chatbots.

Surjith S M · Accepted Answer

A chatbot intelligently transfer the chat to a real human if they can't answer. Manytimes, I have no idea how to reach to a human using these chatbots.

Jason Grills · Answer

Here are a couple of functionalities that could vastly improve the chatbot:

1. Being able to redirect a user to a live operator.

2. Helping users find relevant articles on a website through a simple search right in the chatbot.

3. Offering product recommendations to anyone engaged in online shopping.

4. Allow customers to submit tickets right from the chatbot.

Fortunately, I have been using a chatbot that offers all this and much more.  The ProProfs chatbot,(https://www.proprofschat.com/chatbot/) of course! It is easy to set up and customize and helps us cater to our customers 24x7. It also provides numerous branding options and templates to personalize your communication with any customer.

Answer

A product that can tell them about the customer sentiments, any kind of profanity and better customer insights with every https://vidmate.bet/ feedback

Nikita Dutta · Answer

The one thing that can be improved in chatbots is that the responses are completely automated and pre-determined by the machine. This can be changed if we use a managed live chat system where agents are available all the time to instantly reply to the customers with ideal solutions.

Chat Metrics (https://chatmetrics.com/) is one of the best service providers in the market which I completely rely upon for live chat services!

How do you improve your chatbot?

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