I think either work equally well. Depends wholly upon the skills of the reviewer - I have found some amazon reviews from customers to be more effective, than short video reviews by professionals, it's all about how you put forth your points.
Most definitely, and that's because of two major reasons:
1. Videos can provide quick product demonstrations. In the case of a service review, viewers get to see a real and authentic client on camera.
2. Unlike text reviews, videos take lesser time and energy of a viewer while watching.
I would say both. The point is not about the format but how authentic the review is. IMO social capital is a signal that comes from genuine, credible reviews.
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I'd say it really depends on the case. When choosing what kind of referral or review would be the best, i'd think about at least these things:
- Who is it aimed for?
- Where will it be shared?
- In what kind of situation do you expect the reader/ viewer to be when they are running into them?
- How much information the viewer has about the subject beforehand?
- Do you aim to build trust or raise the level of understanding of the product?
and so on.
In my opinion combining video reviews text referrals like articles and shorter quote referrals would be most effective in most cases.
For me, it depends. Video reviews hosted on websites often load incredibly slow and don't have captions. I rarely listen to videos. For clothing purchases, I prefer video, but those reviews are rare. If clothing websites made it easier to leave video reviews, I think more people would leave them.
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For me, video works better because you can also see/hear a person’s emotional state and that builds trust.
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@elena_cirera I checked out @vidmonials and it looks pretty cool. I wonder if you could use some mix of technologies to record a video testimonial and then present short form of autogenerated text through NLP that could be read as a teaser to watch the video. I see value in both text and video. In fact, there is deep evidence that they both perform differently and can even out perform one another depending on the context of the message. Video is powerful, but don't overlook text entirely.
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@vidmonials@elena_cirera I'm not suggesting videos cannot be more effective. I have been in the video space for many years and am currently working on a product with a focus on video automation/personalization at scale. Video comprehension has been reported to exceed text by some 60,000 times- but under the right conditions. Just something to consider as product evolves and use cases expand.
It depends on several factors. What are you covering, target audience, and more? In general, I would go for text review to get a surface idea and later on video content if I find anything interesting.
So, If I am already developing a video I would at least provide a summary in the text version.
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