Afshana Diya- Digital Marketing StrategistUsing HelpScout for a long time, its super easy and intuitive to use. You can easily create multiple mailboxes for each email address, which makes it easier to work across platforms and manage several clients from a single account with your teammates.
Rich Peterson- Founder @ SystemAndProcess.comHandy that you can quickly store docs and processes with Help Scout knowledgebase ( https://yourlink.to/helpscout ). You can make it public but you'll use the private knowledgebase feature. You'll also be able to send snippets to other users through a search bar above your compose menu.