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15 alternative and related products to
Generate a beautiful FAQ & help site in minutes. is the easiest way to make a Knowledge Base or Support Center for your customers that's beautiful, mobile-friendly, and searchable so your customers can find answers fast. Our FAQ sites are responsive, easy to customize, looks good out of the box, and even supports custom domains on our Free plan.

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What a knowledge base should be–personal and intelligent

Let customers help themselves with a smarter knowledge base.

Omer Molad
Omer Molad- Co-founder and CEO @ Vervoe
One of Intercom's modules is Educate, which lets you create an FAQ / help section that learns over time.
Malin Andersson
Malin Andersson- Founder &
A bit pricy, but very well structured and easy to use.
Jeroen Corthout ☕
Jeroen Corthout ☕- Co-Founder Salesflare
Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great:
Around the web
With Intercom Educate, you can create content and answer people's simple questions faster. When a customer asks a question in the Messenger, Operator will suggest relevant articles to help answer it. You can also see how your content is performing, exactly how it can be improved, and what to write next.
There are three different ways Intercom Educate is useful Customers can search through articles and find answers themselves. Live chat agents can insert articles into conversations to answer questions. It's SEO friendly and helps bring new users to the site.
Inside Intercom
Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.
20 Alternatives to Intercom Educate

AI knowledge base that builds itself from your communication

SkipFlag uses your existing conversations, support tickets, and other communication to automatically build and update an enterprise knowledge base. It understands the people, topics, and facts within your company to autonomously answer questions.

Sungho Yahng
Sungho Yahng- LearnObit
knowledge base feature
6 Alternatives to SkipFlag

Easily embed in-app help components anywhere on your site

Directly embedding smart help components into your existing interface (like search, auto-suggestions, or full articles) via HTML or the point and click, your UX, and customer education become intertwined. Leading to increases in engagement & retention, and a drop to support loads. Allowing companies to truly scale, without needing to scale support

7 Alternatives to Elevio Elements

Airim lets customers explore your product or website easily on their own, by providing simple yet personalized assistance anywhere within your website or app.

Used by 100+ websites and about 2,000+ users per minute, Airim is helping businesses around the globe delight their customers every moment!

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Airim Thoughts
"If you're building a product for unprompting user engagement, you gotta find your internal trigger!" - Nir Eyal Ingrained habits are behaviours done with little or no conscious thought and they guide nearly half of our daily actions. Nir Eyal, in Hooked, specifies 4 advantages of building habit-forming products.
Airim - Providing assistance to customers is an integral part of the business experience but could be difficult to customize, so 'Airim' aims t...
5 Alternatives to Airim 2.0

Ticketing software for effortless customer support

Meet HelpDesk – a ticketing system designed to be the simplest tool there is to manage email communication with customers.
We created HelpDesk with two goals in mind: to cut down the efforts of your support team and to make your support emails more friendly..

Daria Zwierz
Daria Zwierz- Online Community Enthusiast
It’s a ticketing system that lets you automate customer communication and build relationships with leads. It gathers all incoming emails, requests from web forms, and stores them in one system.
Patrycja Bilińska
Patrycja Bilińska
Check out HelpDesk. It’s a ticketing system that collects all the messages you get from users in one place and converts them into manageable tickets. What’s more, every time a ticket is created, the app sends a notification to you. Highly recommend!
Daria Zwierz
Daria Zwierz- Online Community Enthusiast
Check out HelpDesk. It's a robust ticketing system that allows you to easily manage communication with customers.
Around the web
LiveChat, a provider of online business communications, today launched HelpDesk to help companies manage customer service via email. HelpDesk has been equipped with features that analyze customers' issues and provide solutions to them. The HelpDesk solution enables customers to leave messages for companies by using dedicated email addresses.
Tweet A new product from LiveChat helps companies to seamlessly organize and manage email communication with their customers. BOSTON, MA - 15 March 2019 - LiveChat, one of the leaders in the online business communication space, launches the fourth product in its portfolio: HelpDesk, an application that enables companies to simplify their team efforts when it… See more
9 Alternatives to HelpDesk

Smart knowledge base to support your customers and agents

LiveChat Knowledge Base is a tool that allows building both an internal database for your agents and an external public help centre for customers.

You can “stuff it” with data and help both agents and visitors find information in a snap. The internal widget is also equipped with AI support that suggests articles answering customer queries.

10 Alternatives to Knowledge Base

Evolving personal knowledge base

LifeDigger is a personal knowledge database, where you can write about everything you learn or see in your work / interests. The main purpose of LD is not to end up with 5000 static notes that you will never see again but more to be able to easily search and review notes. LD tries to make it easy for you to build an actual knowledge of your notes.

9 Alternatives to LifeDigger

Reduce support volume with FAQ chatbot

Faqbot transforms companies' FAQ page into automated chat. We use best-in-class artificial intelligence to understand, reduce customer support volume and scale.

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Silicon Canals
This article will take you 3 minute(s) to read Startups are using artificial intelligence (AI) in diverse processes such as employee hiring , personal assistants , chatbots and more. Global chatbot market is expected to reach $1.23 billion by 2025, this is an annual growth rate of 24.3 percent, reports Grand View Research .
The American Genius
A new debate is emerging in the web development world and it's not about which framework is best, or which language is most marketable. In fact the debate isn't a matter of code, it's a matter of words. "Full Stack Developer" is the title developers both new and old often use to describe themselves.
French teenager Mathis André had been tinkering around building websites when he dropped out of school at the age of 16 before eventually becoming interested in bots, the software which has exhibited a lot of promise in areas like customer service and e-commerce.
Édition digitale de Mons
En 2017, Mathis André a lancé sa propre start-up, nommée Faqbot. Le jeune Hensitois de 19 ans et Denny Wong, son associé, ont trouvé des investisseurs pour développer leur entreprise. Ils viennent de lever 440.000€. Mathis André, passionné d'informatique, avait choisi d'arrêter l'école à 15 ans afin de se consacrer à son domaine de prédilection.
Faqbot, creator of a new automated, personalized chatbot platform, has announced a seed round of €340,000 led by influential Belgian business angels. Launched in 2017, Faqbot enables companies to build an automated helper bot - chatbot - quickly, easily and cost-effectively, without coding.[...]
9 Alternatives to Faqbot 3.0

JitBit HelpDesk may be built for ease of use but it surely doesn’t skimp on functionalities. Our main focus is your team productivity - we want you to be able to reply to more support tickets faster using our customer service tool.

Alex- Founder of Jitbit - a great helpdesk app
I suggest you try Jitbit, it includes everything you might need from a customer service app, livechat, Knowledge Base, even rule-based chat bots
Max Al Farakh
Max Al Farakh- Co-founder, Jitbit
Jitbit offers a combination of powerful features and an easy to use UI with barely any learning curve.
Max Al Farakh
Max Al Farakh- Co-founder, Jitbit
Jitbit is priced lower than most competitors, but it has all the features that you may ever need combined with an easy to use interface.
6 Alternatives to Jitbit Helpdesk
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