Wayne

Wayne

Starting an AI Product

About

Startup co-founder and problem-solver. My goal is to make everyday work simpler and more enjoyable for creators.

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Gone streaking
Gone streaking

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Would you pay more for a product with great support?

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions

Would you pay more for a product with great support?

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions

Nika

3mo ago

How do you treat your competition? Is your stance more adversarial or friendly?

I ve noticed two main narratives in how companies view their competitors.

Either it s a fight to the death approach exactly like what we see between Replit and Lovable (though it seems Replit does more of the provoking ) basically: We speak badly about our competition.

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