Most people think users choose products based on features or price. In reality, support decides who stays.
A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.
Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.
Hey community, @MailerLite just launched their MCP server that can easily analyze your marketing campaigns, give you insights on what content to double down on, what is not working. Ideas on how to build automated segments, what sign up forms are collecting the most engaged subscribers etc. Would love to hear your thoughts on such a product, would you use it?
