Most people think users choose products based on features or price. In reality, support decides who stays.
A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.
Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.
Most people think users choose products based on features or price. In reality, support decides who stays.
A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.
Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.
I ve noticed two main narratives in how companies view their competitors.
Either it s a fight to the death approach exactly like what we see between Replit and Lovable (though it seems Replit does more of the provoking ) basically: We speak badly about our competition.
I m curious to know: What are some of the apps, tools, or services you ve discovered that have truly transformed the way you work or build your startup/product, or basically helped you in day-to-day work productivity? It could be anything from project management, productivity hacks, automation, communication, or even wellness tools that help you stay focused.
