Do product tours still work for complex SaaS onboarding?
We’re preparing to launch ModelNex, and I’m curious how other teams think about product tours. For simple products, tours and checklists can work well. But for complex SaaS workflows, users often need help that is more contextual: what role they are in, what page they are on, what they have already done, and what step should come next. That’s the problem we’re working on with ModelNex: in-app...
What’s the hardest part of onboarding users in your SaaS product?
Hey everyone, We’re launching ModelNex soon and I’d love to learn from other SaaS builders, product teams, and customer success leaders. One thing we keep seeing is that users rarely get stuck because they lack information. They get stuck because the information is not available in the right context, inside the workflow, at the moment they need it. That creates a few painful problems: -...
