We re preparing to launch ModelNex, and I m curious how other teams think about product tours.
For simple products, tours and checklists can work well. But for complex SaaS workflows, users often need help that is more contextual: what role they are in, what page they are on, what they have already done, and what step should come next.
We re launching ModelNex soon and I d love to learn from other SaaS builders, product teams, and customer success leaders.
One thing we keep seeing is that users rarely get stuck because they lack information. They get stuck because the information is not available in the right context, inside the workflow, at the moment they need it.
ModelNex helps SaaS teams onboard users faster, reduce repetitive support tickets, and improve retention with context-aware in-app AI agents.
Instead of sending users to docs, chatbots, or generic product tours, ModelNex understands product knowledge, UI context, user roles, and workflow state to guide users step by step inside the app.
Teams can use ModelNex for onboarding, feature adoption, support deflection, and workflow completion without hard-coding every guide.
