Who is accountable when an AI agent gets it wrong?
AI agents are increasingly making real decisions in businesses. They qualify leads, respond to customers, analyze data, and sometimes trigger actions that affect revenue or customer experience. As these systems move from suggesting to actually deciding, mistakes become inevitable. When that happens, responsibility becomes unclear. The user configured the system, the company built the product,...
Are we over-automating? At what point does adding AI increase complexity instead of reducing it?
I have been thinking about situations where clients specifically ask for AI agents to simplify a process. On the surface, it sounds reasonable. They want something intelligent to classify, route, or decide. But when we go deeper into the actual workflow, we often find that the logic is completely structured. It might just be routing leads based on budget, geography, or service type. In those...




