Petros Koufolampros

Petros Koufolampros

See Customer Churn Before It Happens
#469357515 followers14 following
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✨ 3 day streak

About

I have worked in Customer Success across many regions, and I have always felt the pain of not having actionable knowledge for my accounts early enough. By the time the red alert hits the CRM, in many cases, it's already too late and out of my hands. Sentiel solves one of the hardest problems in B2B subscription businesses: uncontrolled churn. With Sentiel (beta) you get early warning signs when a customer is at risk of cancelling. We pull public information, combine it with behaviour patterns and highlight the signals that matter so you can act before it is too late. You receive alerts in your inbox and can monitor your customer base through Sentiel’s dashboard. Sentiel is designed for any business that needs to stay one step ahead and never miss crucial updates. Join our Beta today!

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Maker History

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Petros Koufolampros•

2mo ago

Solving a long problem in B2B SaaS: Uncontrollable Churn

If you manage or sell to B2B customers, you know the feeling.

You think everything is fine until something happens outside your product, and you hear about it too late.

Signals outside of your 'bubble':

Petros Koufolampros•

2mo ago

When I realized it's practically impossible to track 150 customers at the same time

Hello everyone, CRMs or even spreadsheets help us track our customers between them and us. If they pay the invoices, if they like the products, if they are happy with us etc. That's great and super useful.

What is almost impossible to do, is to track those customers as companies in the market. Are they doing well? Did they get hit with a lawsuit? Did they fire half of their employees? Did they raise new funds and are ready for expansion?

Nika•

2mo ago

How to find and get more support from active Product Hunt users?

I noticed this question in one of my discussions and thought it would make sense to share my approach if I were to get in touch with more active users of this platform.

Here s how I would find them and connect with them (via X, LinkedIn or other channel) You can find them :

  1. Check people who log in daily (Streaks).

  2. Look at users who actively comment under discussions and launches.

  3. Connect with active hunters.

  4. You can try reaching out to the internal Product Hunt team.

  5. Explore WA, Telegram, and Signal PH groups where people are active and reach out to them.

  6. Check users who launch a few days before you they re likely to put effort into the platform too, so they still have that "launching vibe".

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