The AI researchers at Andon Labs, the people who gave Anthropic Claude an office vending machine to run, and hilarity ensued, have published the results of a new AI experiment.

They wanted to see if LLMs were technically capable of functioning as a robot s brain, that is, connecting their thinking (textual decision-making) with real sensors and movement.

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions

I m pretty sure most founders grow mainly on Twitter. Or LinkedIn.

But I ve realised it really depends on what kind of product you ve built.

If you re a fashion-focused founder, you probably grew up on Instagram or Pinterest.

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions

I ve been thinking about how much design quality actually matters in the earliest stages of a product.

Some users don t seem to mind rough edges if the tool genuinely solves a problem. Others instantly bounce if the UI doesn t feel trustworthy.