Magnus Ditlev Sørensen

Customer feedback is essential for us building a B2B SaaS product, but not every requested feature belongs on the roadmap.

We currently evaluate requests based on:

• Whether several customers have the same problem

• Whether the request supports the product s core use case

• How much value it would create

• The ongoing cost of maintaining it

The difficult case is when an important customer requests something valuable that only applies to their particular workflow.

I receive leads from three different partners, but each partner sends them in a different format.

One uses a spreadsheet, another sends them by email, and the third uses a form. It makes it difficult to create a consistent process and keep everything structured in our pipeline.

How do you handle leads coming from several partners in different formats?

Do you standardize how partners submit leads, or do you integrate each format into your existing CRM?

I used to move everything through Trello columns daily.

It worked for a while, but over time, the setup became cluttered. Managing the boards took more energy than completing the items on them.

I ended up switching to a much lighter, minimal checklist setup that just stays out of my way.

what did you replace it with? Did a simpler app work better, or did you drop task management tools entirely?