Kishalaya Pal

Nine years of working closely with insights teams across CPG, BFSI, and tech has given us a consistent observation: the transcript is where researchers start, but the recording is where they go when the transcript isn't enough.
They go back to hear how someone said something. To check whether the pause before an answer was genuine uncertainty or just thinking time. To see whether the person's expression changed when they described a feature they claimed to like. To catch the moment when engagement visibly dropped when they stopped leaning forward, when their eyes moved away from the screen even while their words stayed polite and positive.
That gap between the transcript and the recording is where a significant amount of research insight lives. And it's also where the most time gets consumed in manual analysis. Researchers who run 20 or 30 interviews know what it's like to sit through hours of footage looking for the three or four moments that actually matter.
This observation that the transcript captures what was said but not how or with what underlying feeling is fundamentally what drove us to build the emotion and behavioural layer into Mira. Not to replace researcher interpretation, but to give researchers a way to find the right moments faster.
I'm genuinely curious: what's the signal you find yourself wishing you had after you've finished going through a set of interviews? What consistently drives you back to the recording that the transcript alone doesn't give you? And have you found any workarounds annotation practices, tagging systems, collaborative review setups that help you capture more of what the transcript loses?

Small update for the people who ve been following Flowdy

A while back, I posted here looking for people to help shape Flowdy and some of you actually did. This is where that feedback led.

The honest problem with V1 was simple: it only helped merchants who already had content. Flowdy could turn blog posts and product descriptions into shoppable text, but if a store wasn t writing blog articles in the first place, there wasn t much to work with. And for a lot of stores, that s just the reality.

A few years ago, every career conversation started with one question.

"Can you send me your resume?"

In 2026, that question is slowly changing.