Yes, DoNotPay is safe for consumers to use. It's simply an app that helps users easily complete mundane legal tasks like requesting airline refunds, hotel refunds, contact government officials, and submit insurance claims. According to TrustPilot, out of 661 reviews, DoNotPay has an average of 4.2 out of 5 stars. Positive reviews tend to tout the ease-of-use and great customer service. Of the 661 reviews, 69% of them rated DoNotPay as "excellent," and 28% of customer reviews rated them as "bad." Many of the negative reviews stem from confusion from their business name "Do Not Pay", despite the fact that the company does, indeed, charge a subscription fee every three months.