Launched this week
Zinley
Your Personal AI Representative for calls, email, and tasks
675 followers
Your Personal AI Representative for calls, email, and tasks
675 followers
Most AI waits inside a chat. Zinley is reachable by you and the people around you. With its own phone number and email, it answers calls, handles email, books things, and gets work done within your rules. It remembers your people and relationships, then reports back in your language. Not another chatbot. A second you that shows up.
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The "people call it, not your personal line" framing is a good trust argument, but it cuts both ways. When Zinley answers a call, does the person on the other end get told upfront they're talking to an AI, or does it just present itself as reachable the way you would be? A few US states already require that disclosure for AI phone agents, worth having a clear answer to that before launch rather than after.
Zinley
@raffay_sajjad Yes. Zinley discloses this at the start of the call. For example: “Hi, you’ve reached Minh’s line. I’m Ming, Minh’s AI representative.”
Zinley has its own name, email and phone number, and thus it doesn't have to pretend to be you but rather show up as your AI representative. The goal is to represent you clearly and transparently, while still making the interaction feel natural :>
Zinley
@raffay_sajjad Yes. Zinley discloses upfront. Example: “Hi, you’ve reached Minh’s line. I’m Ming, Minh’s AI representative.”
It has its own name, email, and number — so it doesn’t pretend to be you. It shows up as your AI rep, clearly and transparently, while still keeping the call natural.
Loomal
Congrats on the launch. Is there an analytics dashboard showing which tasks Zinley saved you the most time on each week? That will help determine true value of the product.
Zinley
@krutiparekh16 Thank you, that’s a great suggestion. Today, Overview shows what Zinley handled, what’s still in motion, and where you need to step in. It doesn’t yet break that down into weekly time saved by task, but that would make the value much more highlighted. We’d love to explore a deeper analytics view around exactly this.
Zinley
@krutiparekh16 Thanks — solid suggestion. Overview already shows what Zinley handled, what’s still moving, and where you need to step in. It doesn’t break out weekly time-saved by task yet, but that would make the value way clearer. Deeper analytics on exactly this is high on our list.
FuseBase
Congrats @jasonzinley @peter_bakas How does Zinley adapt its tone when talking to family, customers, or business partners?
Zinley
@jasonzinley @peter_bakas @kate_ramakaieva When Zinley build up knowledge of the person, it known the way we treat that person and how close we are to them. From there it is able to be more casual/ open with certain kind of information of the users based on the previous conversation. :>
Trusting an AI with email feel natural but handling over a phone number feels like ultimate test . I'd start with filtering out spam/cold calls before letting it talk to actual clients.
Also how it handles edge cases when someone speaks off-script on the call ?
Zinley
@farhan_nazir55 We have guardrails to detect when the call is irregular/ inconsistent to ensure that Zinley talks to the right and desired people. Furthermore, Zinley is designed such that it can interact with people reactively, not just following a script thus it can try to steer the conversation in the right direction or cut off the conversation if it is unusual
@some4254 Make sense ! reactive steering is a great way to go for a voice .
Out of the curiosity , if it hit an unusual case and cuts the call off , does it send a real time summary or alert to the user right away ?
Zinley
@some4254 @farhan_nazir55 yeah — if it hits something weird and ends the call, you get pinged right after with a short summary of what happened. Same path as a normal call recap, just faster when it auto-cuts (incl. auto-block cases). Not a silent hangup.
Zinley
@jacob_sherwood Hi, we have various guardrails to make sure the number isn't doing anything nefarious/ suspicious and would shut them down really quick if they try to do something that it should not do.
Currently we support 1 active numbers but it is definitely in the pipeline the plan to expand this to a sort of multi-profile thing where each profile can have their own numbers and emails.
the own-phone-number angle is the interesting part, most AI assistants die the moment someone outside your chat needs to reach them. curious how it handles calls it shouldn't answer for you though, like how granular the rules are before it hands something back to the human
Zinley
@ozkanhancioglu yeah — chat-only dies the second someone outside needs you. Rules can be pretty granular: trusted vs unknown, block list, what it can handle solo vs what always loops you in, and confirm-first on anything irreversible. If it’s outside the lane, it takes a message or hands it back instead of freelancing.
Rare to see an AI tool that discloses itself upfront instead of trying to pass as human. The escalate-to-human-on-uncertainty design is the right call, most agent products optimize for autonomy first and trust second. Curious how you handle the handoff mid-call when something crosses that uncertainty line, does the caller notice a pause, or is it seamless?
Zinley
@ilyatrapeznikov appreciate that. Autonomy without an exit ramp is how trust dies. Mid-call, it doesn’t fake confidence — it says it’ll check with you and get back, and that becomes a real open item. Live warm transfer exists too when you want to jump on; otherwise no awkward “hold while the model thinks,” just a clean close and a real follow-up.