Zight Customer Support Hub
Close tickets 10x Faster With Video
207 followers
Close tickets 10x Faster With Video
207 followers
Give your support team a boost with Zight! šÆ Add screen recordings, GIFs & screenshots to Zendesk tickets, request videos from customers, and get AI-powered summaries & SOPsāall in one place. Faster replies, clearer context, happier customers.
Zight
Zight
Zight
@joedmartiĀ Hey all! Hijacking Joe's post here to also mention that Request video will be available soon as part of our Customer Support Hub, we recently went to Zendesk Relate and it was one of the most fun demos I've done in a while!
Register for the waitlist here -- https://cloudappforms.typeform.com/to/THJgwXuM?typeform-source=zight.com
You can already send videos, screenshots, annotated ascreenshots to your customers today with Zight, Request video is coming shortly!
Also, I recently recorded a video demo for a customer with Zight, you can check out the flow here -- https://share.zight.com/4guLvene
Manna
Brilliant visual support solution! Are there built-in annotation tools to mark up customer-submitted videos/screenshots?
Zight
Zight
Awesome update from the team at Zight, and this oneās especially exciting for anyone working in support, customer care, or CX. I canāt stop thinking about how much time (and frustration) this wouldāve saved teams Iāve worked with in the past.
Support teams are constantly stuck in back-and-forth trying to explain whatās going wrongāor worse, trying to guess what the customer is seeing. This launch solves both sides of that pain.
We demoād this at Zendesk Relate Conference in Vegas recently and it was one of the most fun live moments Iāve had in a while. You could literally see support leads in the room exhale like, finally !!
If you want early access to Request Video, the waitlist is open:
https://cloudappforms.typeform.com/to/THJgwXuM?typeform-source=zight.com
More soonābut this is a big one. Shoutout to the team for making it happen.
Zight Customer Support Hub
I just used Request Video to send my weekly update, it took 2 minutes and I didnāt even need a meeting. Super easy way to keep everyone in the loop! Huge fan of this feature!!
Zight
@shelby_sorensonĀ Awesome!!
Zight Customer Support Hub
As a product and UX guy here, I use Request Video as a persistent nudge for feedback. Whenever I have the chance to schedule a user testing session, I always offer an alternative: Zight Video Reply.
Users donāt need to install a single thing. They can start explaining their issues, goals, and motivations within seconds. The friction is practically zero.
Itās especially awesome for users across different time zones, those with packed calendars, or even the ones who are just too shy to casually hop on a call. That means you get to hear from people who usually stay hidden in your blind spot.
We got a huge boost in understanding our customers better. š¤©
Zight Customer Support Hub
@jakubbudzynskiĀ As a shy person, I can confirm this is the dream feature āŗļø Request Video was made for me šāāļø š
@joedmarti Big congrats to the team! Love how you're making support faster and more efficient with video, screenshots, and AIāexcited to see the new Record Video feature in action!
HabitGo
This sounds like a fantastic update for support teams! The Zendesk integration is a game-changer, making it so much easier to add visuals like screen recordings, GIFs, and annotated screenshots directly into tickets. Visual communication is so much clearer and faster than text alone, and this will undoubtedly help resolve issues quicker.
Iām especially excited about the Request Video feature! Itās such a simple yet effective way to collect video responses without any extra hassle. No installation or login required? Thatās a huge win for teams who want to streamline feedback collection without additional friction.
Zight really seems to be making communication much more efficient and personalāgreat job on these updates! Looking forward to seeing how these features continue to evolve.
Zight Customer Support Hub
@kui_jasonĀ Ahh this makes us so happy to hear!! Thank you so much!š The team has been working hard on this one, and we canāt wait for you to try it out š